Automotive Service Advisor Experience required
Automotive Service Advisor Experience required
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive highlyspecialized training for each position within our organization complete with onthejob training and ongoing personal development.
Benefits:
- Competitive Salary
- Medical Dental Vision
- 401K
Essential Duties & Responsibilities:
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Maintain the prescribed standard for hours per customer repair order written
- Greet customers in a timely friendly and professional manner. Let customers who are waiting know that they will be helped soon.
- Communicate with customer to determine the nature of their mechanical problem(s).
- Obtain accurate customer and vehicle data.
- Testdrive vehicle as necessary.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers specifications.
- Lift the hood of every vehicle and look underneath for potential additional repair needs.
- If additional work is needed clearly explain the exact repair instructions making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
- Notify dispatcher of incoming work.
- Provide estimates for labor and parts. If the cost of service cannot be established during reception leave open and contact the customer later for approval.
- Establish each customers method of payment. Obtain approval of credit if necessary.
- Obtain customers signature on repair order; provide customer with a copy.
- Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
- Handle telephone inquiries regarding work in process and appointments.
- Compare final invoice with original repair order.
- Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
- Deliver vehicle to customer and answer any questions.
- Maintain follow up program on additional items found in need of repair.
- Attend meetings as scheduled.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Ensure that work areas and customer waiting areas are kept clean.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Associates degree or equivalent from twoyear college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALLINCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
