Customer Engagement Representative
Customer Engagement Representative
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$ 86000 - 138000
1 Vacancy
Job Description
Responsibilities
The Customer Engagement Representative will serve as the primary operational liaison between the Defense Industrial Base (DIB) partners and the Defense Cyber Crime Center (DCISE). The role involves supporting the onboarding communication and overall engagement with DIB partners ensuring that partners have access to relevant information resources and training to support their cybersecurity efforts. This position requires a highly organized proactive individual with strong communication and technical skills to manage partner relationships and support various outreach initiatives.
Qualifications
Required Qualifications:
- Associates degree and 10 years of experience; OR Bachelors degree and 8 years of experience; OR Masters Degree and 6 years of experience. Or 3 years with PhD. However four 4 years of additional relevant experience or specialized training will be considered in lieu of a Bachelors degree.
- Extensive experience in customer engagement partner relationship management or a related field.
Strong communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders.
Proficiency in Customer Relationship Management (CRM) tools preferably Salesforce.
Experience with creating marketing and outreach materials including infographics and social media content.
Strong technical troubleshooting skills to manage user accounts and access to systems.
Proficiency in data visualization and analytics tools to track and present engagement metrics.
Ability to manage multiple tasks and priorities in a fastpaced environment.
Experience planning and facilitating events both inperson and virtual.
- Active Secret Security Clearance
Preferred Qualifications:
Experience working with government or defenserelated organizations.
Familiarity with the Defense Industrial Base.
Understanding of cybersecurity concepts and terminology.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
