Customer Experience Specialist
Customer Experience Specialist
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Job Description
OurCustomer experience departmentis growing and we are looking fornew talent to join us on our journey!
Working at our company means working at a young international and fastpaced iGaming and technologycompany that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!
As a Customer Experience Specialist you will play a crucial role in our Customer Experience Team. Your primary responsibility is to deliver exceptional service to our clients by owning and resolving their inquiries and issues at the first point of contact.We are dedicated to surpassing customer expectations which means our Specialists thrive in a dynamic everevolving and innovative environment. Our commitment to putting customers first is at the heart of everything we do.
Your daily tasks will be
- Engaging with customers in a supportive and empathetic manner via chat and email to address their needs in English and any other language listed.
- Investigating escalating and resolving customer queries via working with multiple backoffices and internal tools.
- Collaborating with other teams and external partners.
- Working with data tools to monitor and analyse customer behaviour to identify customer metrics and data.
- Handling the communications of fraud security and responsible Gambling cases.
- Generating transaction reports for customers.
- Upselling and conversion initiatives for crypto currencies promotions and other revenuegenerating activities.
- Being an active voice for the best customer experience inside the company;
- Reinforcing the culture and core values of Yolo Entertainment through appropriate behaviours and actions.
What we expect from you
- Fluent to a native level in written and verbal communication in these languages: English Japanese.
- Excellent communication skills with customers and internally with the team.
- Great eye for detail and problem solving.
- Ability to multitask work in a team and adapt quickly.
- Techsavvy skilled with computers and new technologies.
- Previous experience managing demanding customers.
- Basic knowledge of cryptocurrencies sports betting and casino games is a plus.
Benefits that support your growth wellbeing and worklife balance
- Generous learning & development package: personal development opportunities & trainings companywide knowledge sharing & trainings.
- Opportunity to Invest: Become a part of the Groups venture fund Slice of Yolo and invest in our future.
- WellBeing Focus: Monthly sports allowance three wellness days per year and private health insurance.
- Celebrating Together: Birthday day off additional paid vacation days for personal life milestones (like your childs first school day marriage and more).
- Recognition for Milestones: Enjoy tenuredriven benefits to celebrate your personal and professional journey with us.
- Comfortable Work Environment: Cozy offices with an abundance of fresh fruit snacks drinks and a positive atmosphere.
- Unforgettable Events: Attend legendary events and network with colleagues across the entire Group.
- The companys provided mobile plan through Epic with the plan set according to your role.
If you feel excited but would like to hearmore dont hesitate toapply and we will sort everything out as we go!
Yolo Groupbrings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of900 Yoloersfrom60 different nationalitiesaround the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.
Employment Type
Full Time
