Strategic Accounts Customer Support Specialist
Strategic Accounts Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Germantown WI (LLC Support) ManagementHow will you CONTRIBUTE and GROW
Are you passionate about exceeding customer expectationsHave you had experience in a customer facing role
Are you a team player who is organized selfmotivated resourceful and proactive Are you comfortable working both independently and in a team while taking ownership for your responsibilities If you have answered yes to these questions we have the right opportunity for you.
Who are we looking for
Airgas is seeking individuals with excellent verbal and written communication skills demonstrated attention to detail creative problem solving skills and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.
Whats in it for me
Airgas believes in an inclusive diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans 401K and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance AD&D Short and Long Term Disability Insurance Tuition Reimbursement Pretax accounts for health and childcare and much more! If you are looking for a fulltime permanent position with hybrid WFH (after training period) affordable healthcare and career growth we want to talk to you!
As a Strategic Accounts Central Service Coordinator your responsibilities will include:
- Support for customer requests which will include researching and verifying the correct servicing branch and contacts coordinating new account set ups and processing orders
- Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
- Validating cylinder balances and initiating cylinder audits or account closures.
- Identifying analyzing and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
- Managing organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
- A high level of initiative curiosity and potential to go beyond the described role as the team responsibilities evolve.
- Special duties as assigned.
Are you a MATCH
Preferred Education and Experience:
High School Diploma required. Associates or Bachelors Degree preferred.
2 years of customer service/sales experience
Or Minimum 2 years of relevant work experience
Who is Airgas
Airgas Inc. an Air Liquide company is one of the countrys largest supplier of industrial medical and specialty gases. As the leading U.S. distributor Airgas has a focus on quality productsbut we recognize that its the quality of our people that makes our success possible. With more than 17000 employees working in approximately 1100 locationsbranches retail stores gas fill plants specialty labs gas production facilities and distribution centerschances are there is a career at Airgas custom fit for you.
Your Differences Enhance our Performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
