Inbound Sales Executive

Salary:base salary plus 40 of salary OTE)
Role type: Permanent Full Time 37.5 hours per week)
Location: Remote first in the Peterborough or Stoke area. You must be willing to travel to the Peterborough or Stoke offices for team meetings
Reporting to: Sales Team Leader Operations

Work Location

This is a remote role to enable our team to have flexibility that works for them so you will need a comfortable and quiet home working environment. We hold monthly team meetings in Peterborough which you will be expected to attend and twice yearly social events at our London office. There may be times we want to see you in the Peterborough office more often for extra training or meetings where required (no more than once a week)

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015 Hometree began its journey in the home cover market. Today We are spearheading the shift towards a future where home energy systems are decentralised digitised and reliant on renewable sources such as heat pumps solar panels batteries EV chargers and smart controls. This innovative approach is not just about sustainability; its about empowering homeowners to manage their energy more efficiently and costeffectively thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here youll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cuttingedge sustainable energy solutions necessary for reaching netzero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions and we need passionate individuals to support them at every step. Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

85m Capital Raised Weve raised over 85m todate from leading global investors including Legal & General Capital and specialist energy VCs

4 Acquisitions Weve expanded our operations by acquiring four key companies across financing (Hometree Finance formerly Bewarm) home cover (Your Repair) and installations (Geowarmth and The Little Green Energy Company).

100k Homes Covered We cover over one hundred thousand homes across the UK

250 Employees We have over 250 passionate employees transforming the industry across the Group one home at a time

The Role

Many customers before purchasing home emergency cover wish to talk to a knowledgeable passionate and friendly representative who can answer all of their prepurchase questions. As the first Hometree voice a customer will hear this role is a critical first step in delivering an industry leading customer experience and ensuring Hometree is a customers first choice.

Responsibilities:

• Inbound Sales Handling: Handle inbound telesales contacts via telephone chat and email/webform to the highest quality and compliance standards focusing on converting prospects into Hometree customers.
• Support in replacement heating offerings: Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings financed through our finance team.
• Market Insight and Analysis: Identify insights from lost sales or customers switching to competitors highlighting opportunities for product or pricing improvements and refining the sales approach.
• Quality and Compliance: Maintain a consistently high standard of quality and compliance while operating within a regulated industry.
• Outbound Sales Management: Support managing outbound sales initiatives and campaigns to maximise sales during quieter inbound periods.

What were looking for:

• SelfMotivated A confident selfstarter with a passion and flair for sales and delivering outstanding customer service.
• Strong Communication Skills Possess strong interpersonal and communication skills with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
• Telesales Experience Experience in working and performing in a telesales role preferably within an FCA regulated company though not essential.
• Dynamic Sales Person Used to fastpaced high call volume work environment and thrives under pressure.
• Adaptability. A quick learner who can easily evolve their approach figuring out what works and adapting to changing initiatives and products.

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. 30 mins)
• Stakeholder Interview: Spend time with our Head of Customer Care & Repairs and Head of Sales to explore alignment and expectations. 1 hr)

Perks of the job

We have an ever expanding list of benefits that currently includes:

• Flexible remote working
• Generous commission scheme where you can earn up to 40 of your salary!
• Monthly team meet ups in a central Peterborough location with lunch provided
• Career grading with a clear progression pathway and pay ranges attached to recognise and reward increasing competence and skills
• 33 days holiday inclusive of Bank Holidays prorated for part time roles plus your birthday
• Private pension contribution with up to a maximum 3 employer contribution
• Generous enhanced Parental Leave policy which includes up to 13 weeks fully paid leave for primary caregivers and 6 weeks fully paid leave for secondary carers
• Free boiler & home emergency cover plus 40 discount for friends & family
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella including friends & family access
• Regular team socials including Summer and Christmas parties

FCA Code of Conduct

At Hometree we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers the preservation of market integrity and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree we are committed to creating an inclusive and representative environment. We know that different experiences perspectives and backgrounds make for a better workplace and a better planet. Together we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we wont discriminate against you at any point in the hiring process or the working day. This includes how we source talent our interview process our conditions of employment feedback and everything in between.