Client Success Manager CSM
Client Success Manager CSM
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1 Vacancy
Job Description
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we
Location: Remote with travel to the client as needed. Willingness to travel 50 on average based on the work you do and the clients you serve.
Overview:
Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Responsibilities:
- Responsible with Market partners for account planning leveraging Industry SMEs
- Responsible for the generation and management of the sub$5M pipeline
- Responsible for contract renewal readiness & securing renewals
- Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
- Responsible for horizon scanning and xsell of CES offerings
- Accountable for proactive opportunity creation leveraging Consulting Partners Client Technical Leads Industry SMEs and Sales teams
- Responsible for acting as the Voice of the Client within CES
- Responsible for understanding the relationship between the Clients externally stated goals internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
- Responsible for expanding and maintaining relationships with key client stakeholders
- Responsible for maintaining their Industry expertise understanding the market trends and their clients competitors activities
- Responsible for approving sub$5M deals
- Responsible with Market partners for accurate forecasting of revenue and margin
- Accountable for ensuring all contractual delivery obligations are met
- Responsible for leading a virtual team of consisting of all CES personnel working on their account
- Accountable for client satisfaction with delivered work
- Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix labor pyramid & automation
- Accountable for ensuring delivery of fixed price projects to time scope and budget
- Responsible for driving speed of resourcing
Requirements:
- Bachelors degree in a relevant field or equivalent combination of education and experience
- 57 years of experience in Customer Success Account Management or a technical customerfacing role.
- Proficiencies in strategic planning client relationship management and team leadership
- Experience is interaction with Clevel executives. Senior Director and Directions.
- Experience in Client Stakeholder Management Account Management Delivery and Program Management
- Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
- Continuous learner that stays abreast with industry knowledge and technology
- Ability to operate independently while aligning with broader company objectives.
- Exceptional communication and interpersonal skillscapable of translating customer insights into impactful action.
Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please email AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.
Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
