Client Success Specialist
Client Success Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Fulltime
Description
Job Summary: The Client Success Specialist acts as the first point of contact for general client inquiries. This position answers basic questions regarding the notice & mechanics lien process and addresses initial client concerns escalating larger issues to the appropriate contact.
Essential Responsibilities:
- Triage client concerns and escalate matters regarding lien rights statutes and service questions to appropriate contact.
- Engage with clients via email phone and live chat
- Manage Notice/Lien group service tickets
- Review client inquiries and provide recommendations for next actions
- Coordinate and communicate interdepartmentally to enhance the client experience
- Act as a point of contact for the Sales team for all clientrelated questions
- Other duties as assigned
Requirements
Competencies
- Communicate and collaborate effectively with colleagues
- Exceptional customer service skills
- Analytical problemsolving skills
- Detailoriented
- Ability to multitask & prioritize in a fastpaced environment
- Strong verbal and written communication skills
- Selfstarter
Education experience certifications
- Associates degree; Bachelors degree highly preferred
- 2 years customer service experience in a finance or legal setting or any combination of equivalent education and professional experience
Physical and mental demands
- Ability to communicate effectively in person via phone and email
- Manual dexterity
- Near visual acuity
- Prolonged sitting while viewing a computer monitor
- Frequent typing and use of keyboard/mouse
Salary Description
$23$26 per hour
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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