Securities Services - Client Services and Solutions - Analyst

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

Seize the chance to join our dynamic team as a Client Services and Solutions Analyst where youll manage endtoend relationships with local and global clients in a fastpaced environment. Youll be the primary contact for all Securities Services related matters partnering with Sales & Product to enhance and maintain client relationships. Youll also serve as the escalation contact across all Ops and Tech teams understanding the clients operating model and providing effective solutions.

As a Securities Services Client Services and Solutions Analyst in our dynamic team you will have the unique opportunity to manage endtoend relationships with our local and global clients. You will be their primary contact on all Securities Services related matters partnering with Sales & Product to improve and retain client relationships. You will also have the chance to enhance client experience and service by staying aware of the latest product process business and market updates. This role provides an exciting opportunity to contribute to our teams growth and success while developing your skills and career.

Job Responsibilities :

• Act as the endtoend client service manager for global clients resolving relationship and account level queries of clients/fund managers.
• Serve as escalation point of contact for Ops teams across the product suite.
• Stay aware of latest product process business and market updates liaising with Sales/Product to enhance client experience and improve service.
• Prepare KPI and KRI reports for clients and internal stakeholders including consolidated reporting: data gathering analysis and presentation of client scorecards and MIS.
• Run standard/specific reports using JPMorgan and 3rd party systems ensuring high service levels and minimal escalations and collaborate with teams across regions for efficiency through automation.
• Manage team governance and deliver business updates supporting clientfacing contacts with root cause explanations and prepare MIS and adhoc reports for clients and internal partners.
• Partner with Prod Dev on internal strategic initiatives and deliver management projects.
• Implement process improvements to enhance efficiency and client satisfaction enabling technology adoption within the team to reduce manual intervention.
• Review invoices for accuracy and completeness ensuring alignment with client delivery schedules and product offerings. Develop expertise on products and client specifics.
• Identify and address gaps in the invoicing process providing thematic analysis for strategic remediation and manage risk & controls and internal project management initiatives.

Required qualifications capabilities and skills:

• Minimum 2 years of overall work experience
• Excellent communication skills (Oral and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses.
• Strong attention to detail problem solving and effective escalation skills required.
• Experience working with Microsoft Excel PowerPoint SharePoint and Project.
• Energetic selfstarter with ability to navigate the firm proactively collaborate and effectively partner with different teams and individuals.
• Strong collaboration skills able to work with many different individuals and partner effectively with different groups.