German-speaking Technical Support Specialist in Germany
German-speaking Technical Support Specialist in Germany
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a German speaking Technical Support Specialist to join a Hospitality SaaS company in Germany either hybrid in Dsseldorf or fully remote from anywhere in Germany!
In recent times companies such as Uber Airbnb Zoopla and Just Eat have disrupted the lifestyle industry to become multi $billion businesses.Our client is on a mission to shake up the independent accommodation sector by offering a cloudbased platform to anyone with rooms to sell and a story to tell.
Its flagship productaims to provide hoteliers and hosts with a convenient allinone solution that makes it really easy for them to manage online bookings guests and travel agencies.Today the clients customer base consists of 20000 small independent B&Bs Guesthouses Vacation Rental Owners and Hotels.
Born out of a joint project with the UK Government over ten years ago where the client ran the UKs National Tourism Database the company has reinvented itself since its acquisition by Private Equity Group Investcorp mid 2011. Having radically changed its business model it is now a vibrant young company with offices in the UK France Germany Tunisia Austin TX and more recently in Malaga Spain.
The company has regularly made the Times top 100 Tech Track index and its flagship producthas won many prestigious awards since 2016 including the sought after Travolution award for best technology and Expedias global innovation award.It is also enjoys strategic preferred partnerships with the Airbnb Booking and Expedia groups.
Role
This is an important position focused on customer success. It would suit someone with strong technical knowhow and we would value experience from within the travel software or ecommerce industries. This is a fast paced environment and the ability to multitask and work under pressure is essential.
Responsibilities
- Provide multichannel support and advice in German using phone live chat or web portal methods equally comfortably.
- Assist customers in understanding how best to use technology and resolve any technical problems they may be experiencing with thesoftware.
- In addition to technical and usage issues learn how to handle general business enquiries usually related to guest reservations and interact with major travel agencies like Booking Expedia Laterooms etc.
- Set up screen share sessions in order to troubleshoot more complex issues including issues related to Windows antivirus and/or firewall settings for example.
- Meet and exceed customer service KPIs consistently.
- Identify issue trends and report these and make improvement suggestions to the management team.
About You
- BA/BSc degree in Computer Science Linguistics Classics Travel & Tourism or equivalent
- 35 years experience in a technical support software support
- Native level of German: verbal and written. Fluent spoken and written English for internal use only.
- Excellent communication skills clear speaking voice and excellent grammar.
- Polite professional calm under pressure and selfmotivated to meet targets
- Excellent time management and organisational skills
- Proficient with office programmes (MS Word PowerPoint Excel Internet Explorer and Outlook)
- Youre eligible to work in Germany.
The Company Offers
- Permanent contract full time.
- 25 holidays per year
- Remote working from Germany. Possibility to also work from the office which is located in Dsseldorf
- Combine success and fun within a great diverse company culture together with smart driven people
Multilingual Jobs Worldwide
Worldwiders is a global B2Boriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016 we have become the goto partner for tailormade recruitment solutions connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400 satisfied partners in 40 countries our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide Multilingual Jobs Worldwide Asian Jobs Worldwide IT Jobs Worldwide and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
