Quality Assurance Specialist Call Center
Posted on :
12-03-2024
Employer Active
2 Vacancies
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1 - 3 years
Monthly Salary
EGP 4000 - 6000
Nationality
Egyptian
Gender
N/A
Vacancy
2 Vacancies
Posted on :
12-03-2024
Job Description
Job Description
- Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Compile and track performance for teams and individual level.
Job Requirements
- Bachelor Degree.
- Comfortable using computers.
- Fluency in English is a MUST
Employment Type
Full Time
Company Industry
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
