Information Desk Agent

Job Description

• Welcome and greet visitors and register all customer data in CRM System and AS400 System.
• Receive and Sort Faxes and deliver it.
• Provide the customers with all information that they need.
• Arrange all customers’ visits and transfer them smoothly to Service advisor or Salesman.
• Renew the insurance for the customers.
• Maintain information desk area clean and uncluttered.
• Make daily showroom and receiving area maintenance check list.
• Make daily No show Report for Service customers.
• Receive Sales Visit Forms and register it on CRM System.
• Make daily “Traffic Log “reports for Service Department and Sales Department.
• Enter customer data in Facebook leads and Facebook inquiry reports.
• Add aftersales campaigns leads.
• Conducts phone survey on commercial sales service.
• Any other duties within the nature of his/her qualifications, or such duties that become within the nature of his/her qualifications as a result of any training or qualification he/she has received by El Kasrawy Group .

Job Requirements

• Bachelor degree.
• Fresh grads are welcome to apply and Preferred customer service background.
• Good English language in both spoken, written and reading.
• Excellent computer skills.
• Excellent communication skills.
• Males Only.
• Maximum age 25 years old.