Handling customer cases and complaints received through IT systems, then analyzing and resolving them quickly and professionally.
Communicating with technical and customer-related functions regarding resolving customer complaints and requests and expediting their resolution.
Generating KPI’s and reports regarding problems and issues dealt with as well as the overall performance of IT functions and systems.
Handling alteration requests related to subscription batches, resolving customers’ command and contract rejections, and ensuring that associated bugs and malfunctions are resolved promptly.
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