To provide a courteous, professional, efficient and flexible service at all times, following WHG Standards of Performance and clear understanding of set IT policy and procedure.
Involved in day-to-day operation/audit and advise the IT Manager for any abnormal happenings.
To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
To be entirely flexible and adapt to rotate within the different sub departments of the Information Technology Division or any other Department of the hotel as assigned.
To be fully conversant with all Information Technology services and facilities offered by the hotel.
To assist authorized users in relation to operation of the hotel’s I.T. system hardware/Software, various modules and supporting personal computers.
Ensure that preventive maintenance required by any I.T. equipment in the hotel carried out appropriately.
Coordinate the timely repair and return to service of any faulty systems or items of equipment.
Establish and implement procedures to ensure the backup of data in any I.T. system.
To rebuild/restore data corrupted by either hardware or software faults.
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