Walk in drive for Operations Associate

Roles & Responsibilities :

●Responsible to convert the inbound leads and outbound leads ( Medical, Non Medical or NGO Leads)
●Responsible to achieve daily, weekly & monthly set targets
●Ability to make 40 - 50 calls or more in a day
●Respond ,manage & resolve end to end customer queries of inbound and outbound
●Communicate and increase the participation of the the customer to fundraise on the platform
●Communicate with customers through series of actions ( either via phone calls , email or chats)
●Develop long lasting relationships with the customers that exceeds the company and customer experience
●Follow SOPs and adapt new processes
●Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Requirements

Desired Skills
●Impeccable written & oral communication skills in English & Local Language
●Target oriented & hunger for personal growth and overall development
●Strong Organizational and interpersonal skills
●Should have worked in a team environment
●Ability to convince & convert customers
●Ability to multitask
●Excellent time management skills
●Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)
●Extreme level of flexibility and adaptability to new tasks & environments
●Responsible, Capable & has ability to work independently
●Logical Thinker and look to solve problems in strategic way
●Basic Analytical skill will be added bonus

Note - Basic Understanding of what we do at Impact Guru

Basic Qualification :
●Bachelor’s Degree or Post Graduate Degree in any discipline
●1 or 2 years of experience as sales executive, customer service executive, or operations associate
●Experience in handling customer calls
●Experience working on CRM’s