Track, collect and interpret data, then analyze results using statistical techniques
Conduct trainings to new users of the company's new CRM users
Identify, analyze and interpret trends or patterns in complex data set
Provide insights and make recommendation based on data analysis
Prepare and deliver an insights-based Weekly, Monthly, Quarterly & Annually Social Media Business Review & Report with data from Social Media Analytics dashboards, Microsoft Power BI , Google Analytics and similar platforms to present actionable insights in a visually appealing format.
Aggregate data collected from Clients' social accounts with the goal of identifying trends and insights
Acquire data from Oracle Eloqua , Oracle Right Now , Zoho CRM ,Office 365 SharePoint, Social Media Platforms,
Apply Data Cleaning Techniques for historical data.
Interpret data & analyze results to provide ongoing reports and dash boards on Oracle CRM and Microsoft Power BI.
Translate their findings of trends, wrong data entries… into easy-to-understand reports, dashboards & presentations for management to get a clear picture of the department’s operations and ways to improve them.
Build company balance score card model using Microsoft Power BI.
Analyze the historical data to forecast and create staffing scenarios for inbound and outbound business functions.
Job Requirements
3+ years in a data analyst role at least.
Perfect in using Excel Power Query, Microsoft Power BI, Odoo CRM, and Oracle CRM ( Eloqua, Right Now … etc)
Expert-level proficiency with Excel and PowerPoint. Experience with Social Media Dashboards, Google Analytics, and Data Visualization tools.
Ability to collaborate effectively and work as part of a team
Strong attention to detail
Solid understanding of core social channels; LinkedIn, Facebook, Twitter, Instagram, YouTube, along with their corresponding data sets and common KPIs.
Ability to analyze complex data sets and effectively communicate actionable insights to support goals and objectives.
Collaborative in nature with a passion for developing relationships.
Strong project management skills with the ability to prioritize multiple requests in a fast-paced environment.
Bachelor’s Degree in Business Administration or Business Informatics is a plus.
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