IT Service Delivery Manager

IT Service Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control.

IT Service Delivery Managerwill be responsible for:

• Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or function and geographic responsibilities
• Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

Requirements

• A degree in Computer Science and/or a business related degree; or equivalent work experience
• 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs

A degree in Computer Science and/or a business related degree; or equivalent work experience 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs