IT Service Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control.
IT Service Delivery Managerwill be responsible for:
- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or function and geographic responsibilities
- Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
- Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
Requirements
- A degree in Computer Science and/or a business related degree; or equivalent work experience
- 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
A degree in Computer Science and/or a business related degree; or equivalent work experience 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs