The Training Manager’s primary responsibility includes executing the training strategy, end-to-end ownership of the associate and leader training programs; from needs analysis stage, to management and execution of training, auditing and continuously improving the training function.
Evaluate existing process to identify the most appropriate training approach and content to meet the learning needs of Amazon Customer Service Associates in Middle East.
Establishes the right team structure to respond to customer needs.
Lead a team of trainers across the region. Manage the team, their growth path and performance. Build trainer capability by hiring and developing the best.
Take a data driven approach to understand performance and drive improvements. Continuously interpret metrics to assess training and trainer efficacy, perform needs and task analyses, scope improvement projects, implement and measure impact.
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