Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.Maintain daily performance of computer systems.
Job Requirements
Bachelor’s Degree Holder (Preferably Computer Science or Information Systems)
MCSA Holder (Certified or Self Study)
Good Knowledge of Linux system and infrastructure RHCSA Linux+ (Certified or Self Study)
1-2 years of experience as a IT Help Desk or IS A MUST.
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