Agent-At Your Service
Posted on :
01-04-2024
Employer Active
1 Vacancy
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Job Description
- Operate telephone switchboard station in order to answer telephone calls.
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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