Job Description
We currently have an opening for a detail-oriented, architecturally strong Network Engineer with a firm grasp on security concepts and practices.
You:
- Feel a strong sense of ownership and can drive tasks to completion (even the less interesting ones)
- Are energetic, love challenge and change, you are up for learning new things
- Ability to establish and maintain effective working relationships with clients
- Have a passion for customer support, empathetic and are known to be a very patient and positive person
- Have a firm understanding of network technologies and services
- Have been told you are an amazing communicator and have excellent verbal and written skills
- Thrive on working as part of a diverse team
- Have a humble approach and understand that there is always a need to expand your knowledge
Role and Responsibilities:
- Meet with both internal and client teams to support pre-sales activities
- Work with the sales, project management, and operations teams to define deliverables and timelines
- End-to-end support of network implementations from architecture and design through to implementation and maintenance
- Experiment with and evaluate new technologies
- Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery
- Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate
- Ensure quality of all technical outputs meets or exceeds expectations
- Triage support requests and orchestrate resolution with the team
- Respond to first line customer requests via email, telephone or text
- Identify, reproduce, communicate and document bugs and common requests
- Keep the team aware of trends and major issues
- Ability to create and maintain as-built documents post projects
- Act as an escalation point for support of network and Firewall problems
- Contribute to training materials, site configuration and adoption tactics