IPCC ENGINEER
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
10 - 10 years
KWD 1 - 100
Any Nationality
N/A
1 Vacancy
Job Description
- Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
- Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.
- Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.
- Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.
- Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
- Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
- Implement projects, tasks and plans to achieve targets and marketing requirements, and facilitate implementation of projects from other divisions and departments.
- Work on upgrades and patches implementation for IPCC platforms
- Implement configuration changes on VAS *NIX based systems.
- Run traces and analysis on different platforms and troubleshoot different types of reported incidents and issues.
- Strong knowledge on Nortel CS1K.
- Strong knowledge on IVR java XML development.
- Strong knowledge on multichannel & Omni channels (voice &video& chat & SMS and Emails)
- Strong knowledge on customer journey.
- Strong knowledge on Avaya Aura Experience portal.
- Strong knowledge on Avaya Aura contact Centre.
- Strong knowledge on Predicative outreach manger.
- Strong knowledge on Avaya Oceana solution.
- Strong knowledge on Work force optimization & eLearning and Quality monitoring system.
- Strong knowledge on Work force management.
- Strong knowledge on ITIL and follow incident & problem and change management process.
- IP Contact Center Enterprise operation Specialist Certification.
- IP Contact Center Enterprise Implementation Specialist Certification
Employment Type
Full Time
