Network Support Consultant

Role and Responsibilities:

• Meet with both internal and client teams to support pre-sales activities
• Work with the sales, project management, and operations teams to define deliverables and timelines
• End-to-end support of network implementations from architecture and design through to implementation and maintenance
• Experiment with and evaluate new technologies
• Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery
• Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate
• Ensure quality of all technical outputs meets or exceeds expectations
• Triage support requests and orchestrate resolution with the team
• Respond to first line customer requests via email, telephone or text
• Identify, reproduce, communicate and document bugs and common requests
• Keep the team aware of trends and major issues
• Ability to create and maintain as-built documents post projects
• Act as an escalation point for support of network and Firewall problems
• Contribute to training materials, site configuration and adoption tactics

Job Requirements

• We are most interested in accomplishments and experience than lists of skills
• 4+ years of relevant experience in a customer-facing role
• 4+ years working with business grade Network / Security devices including vendors such as Cisco, Palo Alto, Juniper, FortiGate (We are not picky on your vendor preferences only that you have a strong fundamental understanding of Network Engineering / Support, have worked with multiple technology vendors and are a quick learner)
• Firm understanding of Windows Server, Microsoft services and backup / recovery technologies
• Comfortable working with a command line interface
• Understanding of network concepts in the virtualized environment (VMware and Hyper V)
• Strong Ability to troubleshoot large multi-vendor networks
• Effective communicator both verbal and written
• Rises to the challenge when working under pressure
• Ability to break complex issues down into management elements
• Experience working in a Plant / Manufacturing environment an asset
• Awareness of Security Standards such as NIST, NERC, PHIPPA and PCI DSS as they a relate to implementing IT Networks.