Operation and Account Relations Officer
Posted on :
13-04-2024
Employer Active
1 Vacancy
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Job Description
- Operate as the point of contact for assigned schools/clients
- Assist with the implementation of value-added services and supporting activities and events to reinforce close and trustworthy relationships with assigned schools/clients
- Recognise and understand the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alert the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience
- Develop smart system for collecting feedback that should include SMART action plan for the whole year i.e. survey monkey, scorecards, focus groups
- Maintain professional relationships with schools/clients to enable and facilitate effective and efficient service delivery
- Maintain strong relationships with British Council owned and managed venues and provide feedback for improvement as per audit standards
Employment Type
Full Time
Department / Functional Area
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