Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor law
On‐call 24x7, including weekends and holidays
Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket system); escalate incidents to higher Tier II or Tier III when required
Complete basic and advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
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