Moderation Operations Manager
Posted on :
24-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
JOD 6000 - 10000
Nationality
Jordanian
Gender
N/A
Vacancy
1 Vacancy
Posted on :
24-04-2024
Job Description
- Manage Content teams, responsible for maintaining SLA's, daily flow, scheduling, etc
- Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
- Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.
- Ensuring highest quality standards and administration of content audit process.
- Liaise with and provide support to internal & external customers as needed.
- Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of department
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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