To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the same
To plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the various facilities that are being rendered
To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved
To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations, and that all the safety and security procedures are being adhered to
To hire and train new staff members as per the requirement and to schedule the staff members to various shifts
To participate in the meetings and provide a constructive feedback regarding the performance of guest services' staff
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