Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction
Perform hardware and software installations, configurations and updates as needed
Provide quick resolution and excellent interpersonal skills
Provide needed information on IT products or services
Redirect unresolved issues to the next level of support personnel
Prioritize and manage several open issues at one time
Provide constant feedback on processes and make recommendations on areas to improve
Keep record of problems and their solutions
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Work Conditions:
From Sunday to Thursday
Location: Corniche El Nile
Job Requirements
Bachelordegree in IT, Computer Science or similar relevant field
From 2 to 5 years of previous experience as an IT Help Desk & Technical Support
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
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