Focus on servicing, meeting and greeting customers upon branch entry, direct clients to appropriate channels while focusing on digital activation and producing quality referrals to key business areas.
Completing full customer reviews and understanding customer needs whether immediate or future
Ensure compliance with FIM/Local Laws and audit recommendations.
Complete vouchers according to FIM and Cash Handling Procedures, in a way to enhance operational effectiveness and protect the bank from any financial losses.
Process all Outward clearing cheques within SLA
Ensure compliance with Central bank and internal guidelines.
Discharge duties for branch ATM or BCDMs if present and allocated.
Be responsible for holding/custody of keys or codes for the Main Cash Treasury and ATMs.
Support management of Cash in Treasury, ensuring accurate, controlled, smooth and efficient cash management on day to day basis also ensuring that cash replenishment, reconciliation and other balancing tasks are completed.
Carry out end of day balancing for Debit cards, credit cards and retained cards on a daily basis and ensuring proper balancing procedures are adhered to at all times.
Carry out end of day balancing for PINs and Cheque Books on a daily basis and ensuring proper balancing procedures are adhered to at all times.
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