Guest Service Officer
Posted on :
11-02-2021
Employer Active
1 Vacancy
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Job Description
- To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
- To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
- To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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