Operational Effectiveness Manager - Performance Improvement
Operational Effectiveness Manager - Performance Improvement
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1 Vacancy
Job Description
He aha te tranga About the role:
Reporting to the Head of Ambulance Operations Operational Effectiveness the Operational Effectiveness Manager (OEM) Performance Improvement is responsible for the daily oversight of contracts and Memorandums of Understanding (MoU) management within Ambulance Operations. This includes active management of the emergency ambulance contract on behalf of Hato Hone St John along with its associated schedules and the Letter of Expectation.
This role contributes to ensuring that Ambulance Operations contracts and memorandums of understanding (MoUs) are accurately reported against for review at the appropriate ambulance committees.
Key responsibilities include:
- Monitor operational performance identify trends and make recommendations to ensure contractual performance targets are met.
- Support Ambulance Operations teams with insights into the performance of their business unit to contract or initiative expectations coordinate any mitigation plans to return any deficit performance to compliance.
- Establish and maintain details of KPI and other reporting requirements and timelines specific to each contract.
- Act as a key contact for Ambulance Team championing relationship management and ensuring appropriate escalation where needed.
- Support the Ambulance Operations Senior Leadership Team (SLT) with preparations for negotiations / contract renewal and MoU annual reviews for: Health NZ Te Whatu Ora and Accident Compensation Corporation (ACC) contracts.
- Oversee and coordinate the timely completion of accurate reporting and analysis requirements (internal and external) provided by the Business Intelligence (BI) Team for all contracts and MoUs to support the effective monitoring and risk identification/management and to ensure we meet our obligations.
Qualifications :
Ko wai koe About you:
- Relevant qualification in Business/Health related field is desirable.
- Proven experience in data analysis identifying trends and presenting insights/reports to support and influence decision making.
- Experience and understanding of meeting the reporting and reviewing / renewal requirements of contracts and MoUs.
- Demonstrated background of developing and maintaining effective process management systems and an understanding of contracting and MOUs.
- Proven experience in influencing and advocating through compelling written and oral communication with the ability to craft concise insightful reports that inform and engage multiple stakeholders.
- Demonstrated expertise in data analysis leveraging advanced Excel functions alongside BI tools including Power BI to extract insights visualise trends and generate comprehensive reports for strategic decisionmaking.
Additional Information :
Me phea te tuku tono How to apply:
Please contact Ariane Schmidt Recruitment Manager 0for more information.
Ready to apply Click Im interested before applications close on Friday 4 April 2025.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rerektanga o ia tngata ki te haramai. E whinatia e mtou I ng whakaaro rerek kia mahi pai I roto I ng hpori katoa. Ko t mtou nei haepapa kia hanga ttahi huru mwai m tatou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from underrepresented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
