Customer Service Executive
Customer Service Executive
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Job Description
Join our team and youll be responsible for providing top class customer service to our B2B clients and providing administrative support so they receive an outstanding service.
You will play a vital role as we reimagine the labour market to make it work for everybody.
Your responsibilities:
- Provides client and internal support whilst meeting monthly KPIs.
- Identify common customer challenges and actively suggest better solutions.
- Support for the Sales department including management of sales material and account management.
- Coach customers to be product experts so they become increasingly selfsufficient.
- Provide feedback on the efficiency of the customer service process.
Qualifications :
- 2 years experience working in an officebased customer service role.
- A commitment to delivering first class customer service in a highly commercial environment.
- A technical thinker who enjoys deep diving into a bug or issue
- Ability to multitask prioritize and manage time effectively.
- Previous experience in Salesforce desirable but not essential
Additional Information :
Your benefits
Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life it should enrich it. Here are some of the benefits we offer:
- 23 days holiday allowance 2 company days bank holidays
- After each year in the company you get an extra day (up to 4 days)
- Private medical healthcare
- Pension contribution up to 5
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Bike to work scheme
- Educational assistance
- Hybrid working model
- Volunteering days
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
