Air Export -Customer Service Executive
Air Export -Customer Service Executive
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Job Description
Air Export Job Specific Tasks and Duties
- Timely response email telephonic social app (if preferred).
- Monthly review with customer.
- Escalate/Report the process gap potential issue (if any).
- P & L Check and notify if any pricing revision required.
- Discuss about the Air market intel with customer and share our knowledge solution recommendation.
- Keep developing your decisionmaking skills and share your knowledge experience during the team meeting.
- Participate actively in Team Huddle meeting to achieve departments shared vision.
Duties:
Booking Email/Booking/EDI Booking/OM Booking
F2F Approval/AR follow up (PPD) / Inv Dispatch / Billing EDI
Logging
Pick up Request/Vehicle Details to Customer/Follow Up
Trade Compliance 100
Consolidated score card KPI management
Processing
Invoice Upload (If any customer portal)
Invoice dispatch Prepaid/F2F/CBB
DSR/Prealert/Post Shpt Docs/Schedule/Invoice/FDS Supporting Document
Delay Communication to Customer
Warehouse Inventory Report & Routing
Operation & Exception
Overseas Coordination Shipment Approval/Rate Approval/SOP
EDE error
Qualifications :
- Should be degree holder.
- Global logistics industry knowledge.
- Good computer skills (e.g. MS Excel MS Word).
- Fluent in English.
Additional Information :
Reporting Structure:
This position reports to
- Air Export Manager
Job Location: Chennai
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
