Quality Assurance Analyst
Quality Assurance Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Conduct caseworker case file reviews for quality assurance standards and compliance. Provide technical feedback to caseworkers as required and/or requested.
- Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
- Submit weekly QA reports in a timely manner to the Project Director.
- Present consistent feedback to management regarding areas that need improvement.
- Ensure 100 of clients participate in the client satisfaction survey.
- Ensure all clients receive a return call within 24 hours of calling and leaving a message.
- Review quality assurance standards study existing policies and procedures and interview personnel and patients to evaluate effectiveness of quality assurance programs.
- Creates implements and monitors standard operating procedures.
- Other duties as assigned
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Extensive sitting computer phone and deskwork required; work primarily in a defined office environment with specified hours although flexible hours may be required; interacts one on one and in groups with individuals from a diverse range of backgrounds; availability for occasional out of office meetings conferences training and other events may be required; travel may be required.
Qualifications :
Qualifications
Minimum 2 years related experience.
Demonstrates knowledge of quality assurance procedures and federal state and local coalition laws and mandates; demonstrates knowledge of computers and knowledge of data management processes; demonstrates knowledge of eligibility determination processes and filing procedures.
Education/Certifications Licenses Registrations
Associates degree in human services education psychology sociology or related field required bachelors degree preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Auxiliary aids and services are available upon request to individuals with disabilities.
Relay Texas: 1.800.735.2989 (TDD) 1.800.735.2988 (voice) or 711
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
