Clinic Coordinator - Gastroenterology West HoustonKaty
Clinic Coordinator - Gastroenterology West HoustonKaty
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
- Coordinates patient flow obtaining patient demographics as needed preparing patient for provider/midlevel visit and provides back up to clinic staff.
- Organizes daily schedules and work activities; providing coverage to meet patient needs.
- Assists with triage patient prescription refills and referrals and prescription education. Independently executes the duties and responsibilities of preceptor serves as a clinical resource in the department using advanced skills and competencies guiding and mentoring colleagues though processes in order to provide optimal patient care. Provides structured feedback with examples.
- Works with clinical management to assess and determine process protocols for clinic and conducts meeting with clinic staff and Practice Manager
SERVICE ESSENTIAL FUNCTIONS
- Demonstrates engagement in planning organizing and directing all aspects of clinic operations. Collaborate with leadership other clinics and Medical Assistants to develop new processes and/or procedures for continued patient care.
- Provides quality oversight for documentation of vital signs chief complaint(s) preforms medication(s) review and discusses/reviews medical and social history (as appropriate). Documents in patients electronic medical record (EMR) care administered all diagnostic measurements treatments and procedures in accordance with established policies.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Interprets documents such as provider orders safety rules operating and maintenance instructions and procedure manuals. Followsup with patient as appropriate to ensure compliance with recommendations medications lab/xray results special visits PCP visits dieticians diabetes educators etc. Ensures patient utilization and activation of MyChart.
- Provides initial investigation and information for internal and external complaints to management.
- Provides care coordination with hospital ED consulting physicians and/or community resources whenever appropriate to include handling patient inquiries.
- Role models behaviors and skills through peertopeer accountability towards improving department score for patient satisfaction.
- Leads efforts in collaboration with clinic management to assure that Environment of Care rounds are performed monthly in the clinic setting
FINANCE ESSENTIAL FUNCTIONS
- Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long range planning of clinic needs.
- Arranges for preauthorizations and precertifications of procedures as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Participates in curriculum development for Graduate Medical Assistant staff. Provides development and guidance for new clinical employees.
- Collaborates with clinic management on process improvement.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.
WORK EXPERIENCE
- Five years as a Senior/Advanced Medical Assistant
- Two years demonstrated leadership experience (i.e. mentor quality control or clinical process improvement) preferably in health care required
- One year Training experience preferred
License/Certification
- CMA National Certified Medical Assistant or Emergency Medical Technician OR
- RMA Registered Medical Assistant (AMT) OR
- CMA National Certified Medical Assistant (NAHP) OR
- CMA National Certified Medical Assistant (NCCT) OR
- CMA National Certified Medical Assistant (NHA) OR
- CCMA National Certified Clinical Medical Assistant (NHA) AND
- BLS Basic Life Support (AHA)
LICENSES AND CERTIFICATIONS PREFERRED
- CPT Phlebotomy Technician Certification
KSA/ Supplemental Data
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations.
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles.
- Must be EPIC proficient.
- Knowledge of medical practice and care of patients and ability to assist with examinations diagnostic and treatment procedures knowledge of medical equipment and instruments
- Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
- Demonstrates a learning attitude toward solving problems using good reasoning and judgment
- Provides safe patientcentered compassionate and competent care
- Proficient in computer skills for documentation and workrelated purposes
- Completes required continuous training and education including departmentspecific requirements. Maintain current certifications
- Ability to establish and maintain effective working relationships with patients medical staff coworkers and the public
- Ability to work with peers in a team situation
- Possesses an understanding of the patient population as it relates to the clinical disease process
- Proficient in computer skills for documentation and workrelated purpose
- Demonstrates advanced assessment competences appropriate for level of practice
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional No
- Other (department approved) No
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist Specialty Physician Group As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leadingedge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a nonprofit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
Required Experience:
IC
Employment Type
Full-Time
