Lead Service Delivery Engineer OCPE

Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.

Simply put we connect people with moments that matter.

Job Description

• The Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.

• OCPEs

  • Monitor and manage/tune various business and technical metrics of shopping (search) one of the biggest Sabres services (what do we compute how accurately we compute it how fast we compute it how much CPU we spend computing it etc.

  • Conduct reactive and proactive research / analyze large sets of data to find clues and patterns

  • Request changes to software and its settings to protect the metrics and grow business

  • Prepare and present reports

  • Address various questions and concerns reported by Travel Agencies.

  • Assist in resolving issues related to air content quality impacting Travel Agencies.

  • Are being consulted during products evaluation and implementation.

  • Collaborate with multiple teams across Travel Solutions including support teams sales and technical sales product & development.

Our perfect candidate

• is communicative and enjoys interactions with internal and external (Travel Agency) teams

• has good verbal and written communication skills very good or fluent English

• is successful in supporting collaboration across teams

• is reliable and serviceoriented

• is familiar with reporting and analytical tools capable of conducting performance reviews

• has proven ability to work creatively and analytically in a problemsolving environment

• can conduct independent research and gather necessary knowledge

• has at least 3 years of IT experience

Additionally beneficial

• travel business/GDS related experience is a plus

• airline/travel agency distribution knowledge is a huge plus

• technical skills familiar with XML SQL SOAP REST will help

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: maintain your worklife balance by adjusting your working hours to your needs

Paid time off

• YearEndBreak:enjoy additionalfully paid days offduring the last week of the year

• Floating Holidays: use additional up to 2 days of paid timeoff benefit

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card:enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs reducing your income tax

• Employee Capital Plans:profit from longterm saving scheme cofinanced by Sabre and the State Treasury

• Baby Bonus:benefit from onetime allowance on childbirth or adoption

• Say Thanks program:collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace Burn Along Sanvellowhich will help you manage stress exercise sleep and more

• Life insurance: sign up for free high coverage life insurance program

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers

• Professional development:enjoy access to Udemy learning platform as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities:join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group Innovation Lab Community Women in Technology SOLVE!T and many more)

And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work foosball ping pong pool table swings massage chairs and terraces to admire a panoramic view of Krakw. We have parents rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment Robot construction kit 3D printers and many more

• Attractive Referral Bonus:earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.