Racing Guest Experience Coordinator

Harness Racing
o strong understanding of harness racing industry partners and stakeholders
o ability to read and understand a race program.
o knowledgeable with Player Portal
o knowledgeable with on track and mobile wagering
o knowledge and ability to educating guests on selfserve terminals as well as mobile options (HPI account set up and use)
o Ability to manage mobile interaction (texting)of Track Buddy or Race Experience Specialist mobile contact phone.
o Simulcast printer and TV set up.
Main Lobby Information Center
o Extroverted approachable personable pleasant and welcoming demeanor.
o strong communication primary contact for incoming guest inquires.
o Problem solving skills with discretion to escalating inquiries/requests to Assistant Manager and Manager for followup.
o Track Buddy contact phone inquiries (texting photos social media) and guest tours (barns announcers booth winners circle etc.
o Promotion education tracking and prizing.
o Ability to educate guests on how to read a program how to read the Tote board basic bets and how to navigate player portal and redshores.
Collaboration
o with Racing Lead to assist with administrative duties
o with Racing Lead for Simulcast coverage on nonrace days
o work closely with internal departments to ensure successful delivery of Race Day events.
o work closely with external groups to support/execute promotional initiatives such as Harness the Hope National Caretaker Appreciation Day Customer Appreciation Day etc.
o ability and willingness to travel between both Summerside and Charlottetown locations for events.
Office Equipment
o working knowledge of Microsoft Office
o printer Fax mobile phone tablet
o familiar with social media platforms and player portal
Organization/Time Management
Ability to assess and prioritized tasks in a fastpaced environment meeting delivery deadlines.
Other duties as assigned.

Customer Service Ambassador.
Harness Racing knowledge experience and willingness to learn.
Comfortable with large animals and in a barn setting.
Strong organizational time management and communication skills.
Efficient with Microsoft Office (Outlook Word Excel etc.
Comfortable interacting via Social Media platforms
Ability to quickly adapt to changing priorities.
Critical thinking and problem solving.
Bilingualism considered an asset.

We are proud to be the first stateoftheart entertainment facility in Atlantic Canada which combines Harness Racing Dining and Gaming all under one roof.

RED SHORES offers a work environment of growth challenge and innovation. We are an equal opportunity employer with comprehensive training; along with competitive salaries and benefits program.

With more than 250 employees the RED SHORES workforce is made up of administrative front line technical professional and management positions located in the heart of Charlottetown and Summerside Prince Edward Island.

What sets us apart from other employers is our work environment and most important of allour people. At RED SHORES youll have the opportunity to meet and work with people from all aspects and locations of our business contributing creatively and knowing youre truly making a difference in our success and yours.