Guest Experience SupervisorFront Desk Supervisor
Guest Experience SupervisorFront Desk Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rewards for work benefits for your lifestyle
Edging the beachfront The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along Englands beautiful coast.
Marriott are committed to a better Work Life Balance and overall Wellbeing at Work. You will be supported in and out of the workplace through:
- World class Learning and Development Courses and Apprenticeships
- 20 days holiday bank holidays
- Pension scheme
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms gift shop items food and beverage
- Associate Benefits Website
- Meals on duty uniform free car parking and use of fitness suite
POSITION SUMMARY
Process all guest checkins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paidouts and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorisations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
