Head Of Content Design
Job Description
About Cleo
At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyperintelligent financial advisor in their pocket. Thats the future were creating.
Cleo is a rare success story: a profitable fastgrowing unicorn with over $200 million in ARR and growing over 2x yearoveryear. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About the Role
At Cleo were redefining how people manage their money and building the worlds most intelligent and engaging AIpowered financial guide.
Key Responsibilities
As our Head of Content Design you will:
- Shape the future of financial guidance: Lead the integration of Cleos tone of voice into the product and set the vision for content design that engages millions of users with personalised delightful experiences.
- Inspire and lead a worldclass team: Guide and mentor a talented group of content designers fostering an environment where creativity and collaboration thrive. Youll empower them to deliver exceptional work across Cleos ambitious product roadmap.
- Build meaningful partnerships: Work closely with Product Engineering Marketing and AI/ML teams to bring innovative ideas to life ensuring a seamless and unified user experience across Cleos ecosystem.
- Drive strategic impact: Develop scalable processes and systems that enable your team to deliver at speed without compromising quality. Youll ensure content design plays a critical role in Cleos strategy to become the worlds most intelligent finance coach
- Champion usercentric design: Advocate for content designs role in shaping user experiences that simplify and enrich peoples financial lives balancing creativity with measurable impact.
- Be a voice for design leadership: Collaborate with Cleos senior leadership including the founder/CEO to represent content design as a strategic pillar in Cleos mission to improve financial wellbeing globally.
What Were Looking For:
This is a senior leadership position which requires someone with significant experience in a similar leadership role in a productfocused tech companies.
- Deep expertise in content design or UX writing with proven success crafting engaging and usercentred experiences for mobile products
- Demonstrated handson experience in conversational design and chatfocused user interfaces including comfort working with LLMpowered content at scale.
- Previous experience and understanding of designing products for a US audience
- Strong leadership skills with a track record of managing and mentoring teams (including managing managers) in fastpaced highgrowth environments.
- Experience collaborating effectively with crossfunctional partners balancing competing priorities and navigating complex highly regulated industries.
- Passion for creating inclusive thoughtful and impactful user experiences that reflect the diverse needs of Cleos global audience.
- A strategic and adaptable mindset with the ability to advocate for content design and shape processes that support highquality userfocused work.
What do you get for all your hard work
- A competitive compensation package (base equity) with biannual reviews aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleoai.progressionapp/
- Work at one of the fastestgrowing tech startups backed by top VC firms Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. Were a globally distributed team. If you live in London we have a hybrid approach wed love you to spend one day a week or more in our beautiful office. If youre outside of London well encourage you to spend a couple of days with us a few times per year. And well cover your travel costs naturally.
- Other benefits;
- Companywide performance reviews every 6 months
- Generous pay increases for highperforming team members
- Equity topups for team members getting promoted
- 25 days annual leave a year public holidays an additional day for every year you spend at Cleo up to 30 days)
- 6 employermatched pension in the UK
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and inperson
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99 of our users are based in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.
Required Experience:
Director
Employment Type
Full Time
