Customer Experience Specialist
Customer Experience Specialist
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Job Description
- Competitive pay based on experience and with possible opportunities for bonuses!
- Paid training!
- Birthday off and paid!
- Flexible schedules shifts are 45 hours; easy to schedule around school or other jobs. Shifts typically runon weeknights from 37 pm and on weekends during the morning hours.
The Customer Experience Specialist known as a Deck Ambassador works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers questions about their account their childs progress or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
- 1 years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s) may be obtained during training.
Here at British Swim School we are more than just a fun surfacelevel swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one a survival school first and a learntoswim school second. As a result we can support our mission to ensure that every person regardless of age or ability has the opportunity to become a safe and happy swimmer.
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a funloving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementaryaged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a childfocused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the industry. In these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
