Customer Experience Specialist
Customer Experience Specialist
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Job Description
As a Customer Service Agent at SIXT you will be the face of our brand providing worldclass service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customers needs.
YOUR ROLE AT SIXT
- You will respond to all inbound contacts within established service levels ensuring a premium customer experience
- You will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
- You will utilize active listening sound judgment and effective deescalation techniques to resolve customer complaints concerns or billing issues efficiently
- You will partner with global departments to address customer requests and deliver the most effective solutions
- You will offer guidance and support to customers on billing inquiries service complaints and general assistance needs
- You will consistently meet or exceed performance and quality standards in customer interactions
YOUR SKILLS MATTER
High school diploma or equivalent required; Associate degree preferred
23 years of customer service experience focusing on problem resolution and deescalation
Strong verbal and written communication skills with a professional demeanor
Ability to handle high call volumes while maintaining quality service
Excellent organizational multitasking and time management skills
Proficient in Microsoft Office applications CRM tools and general computer navigation
WHAT WE OFFER
- Comprehensive Health & Insurance Access healthcare coverage (medical dental vision) life insurance critical illness hospital indemnity pet insurance and a 401k retirement plan
- Paid Time Off & Sick Leave Benefit from PTO sick leave and a healthy worklife balance
- Bonus Plan Participate in a bonus plan based on your position
- Work Equipment Receive a laptop and possibly a phone depending on your role
- Exclusive Employee Rentals Benefit from employeeonly rental rates with family rental options and exclusive discounts for employees
Additional Information :
About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
