drjobs Unemployment Compensation Claims Intake Interviewer - UC Connect Lancaster County

Unemployment Compensation Claims Intake Interviewer - UC Connect Lancaster County

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1 Vacancy
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Job Location drjobs

Lancaster County, PA - USA

Yearly Salary drjobs

$ 44890 - 67678

Vacancy

1 Vacancy

Job Description

THE POSITION

Are you dedicated to offering inperson customer service to Unemployment Compensation (UC) claimants who have lost a job through no fault of their own If so consider joining the Department of Labor and Industry (L&I) UC Service Center as an Unemployment Compensation Claims Intake Interviewer. This position gives you the opportunity to provide fullprocess support to claimants with technology to establish valid claims for unemployment compensation benefits. Apply today to become an essential part of our team that provides Pennsylvanians with the efficient timely customer service they deserve!


DESCRIPTION OF WORK

In this important role you will provide service to all unemployment compensation customers As a Unemployment Compensation Claims Intake Interviewer you will be responsible for conducting interviews with claimants to gather information and pertinent data to establish valid claims for benefits in accordance with Pennsylvania UC laws. Work involves entering and retrieving data modifying records processing claims as well as identifying issues that may affect the eligibility of claimants for benefits. You will have the opportunity to contact claimants employers other service centers or agent offices to obtain clarification of claims data to expedite processing of claims. Additional responsibilities include:

  • Reviewing forms to ensure all necessary information is provided
  • Preparing and mailing forms to verify wage and separation information
  • Maintaining records of claimant information
  • Settling routine adjustments and overpayments
  • Mentoring new employees


The position will work atPA CareerLink Lancaster 1046 Manheim Pike Lancaster PA 17601.


Interested in learning more Additional details regarding this position can be found in theposition description.


Work Schedule and Additional Information:

REQUIRED EXPERIENCE TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:


Other Requirements:


Legal Requirements:

  • This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075 which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075 acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports including but not limited to: a fingerprintbased federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived worked and/or attended school within the last five 5 years; and a citizenship/residency verification.

How to Apply:

  • Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position.


Veterans:


Telecommunications Relay Service (TRS):


If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Employment Type

Full-Time

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