Product Operations Manager
Product Operations Manager
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Job Description
The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the stores visual merchandising ensuring our customers can shop easily with or without assistance and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement growth and development.
WHAT YOULL DO:
Functional
- Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle
- Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps
- Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan
- Lead changeover process and partner with General Manager Regional Visual Manager on homeoffice merchandising initiatives and facilities work
- Lead all visual and door to floor operations manage all Back of House (BOH) areas sales floor promotional setups and the markdown process
- Act as an advocate for the customer by placing them at the forefront of all decisionmaking processes
- Embrace and champion technology that creates high tech and high touch solutions for Indigos customers
- Proactively identify and anticipate customer expectations and needs
- Open and close store and manages sales floor
- Lead the stores joint health and safety committee ensure the health and safety of employees and customers is top priority and ensure the store complies with all provincial health and safety policies and procedures
People
- Build strong teams by attracting and developing the best talent
- Bring out the best in others; empower and constructively stretch talent
- Give authentic feedback on performance and potential
- Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage others to receive input
- Encourage others to freely share their point of view and be open to feedback
- Accountable for the overall engagement productivity turnover and bench strength of the team
Cultural
- Model Indigos beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning taking risks without the fear of making mistakes
- Embrace champion and influence change through your team and/or the organization
Qualifications :
WHO YOU ARE:
- College degree preferred or equivalent job experience
- 23 years of management experience in specialty retail and/or multiunit retail business environment
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule including evenings weekends and holidays
- Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Quebec
Additional Information :
At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who selfidentify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
