Sales Coordinator
Sales Coordinator
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Job Description
As the Sales Support Team Member you will play a critical role in managing customer orders responding to inquiries both via phone and email and optimising processes to meet shared objectives and achieve exceptional results. You will be prioritising the customers needs and making wellinformed decisions the Commercial Sales & Fulfilment Coordinator contributes to the success of The Good Guys Commercial and helps us maintain our high standards of customer satisfaction and stakeholder engagement.
Key Responsibilities include:
- Ensure efficient delivery of customer orders and timely resolution of issues.
- Respond promptly to customer emails and phone requests.
- Manage backorders and follow up on invoices regularly.
- Process sales and quotes to facilitate the efficient delivery of products.
- Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.
- Follow established processes for issue escalation and provide input for business investigations as needed.
- Collaborate with stores and other teams to resolve purchaserelated issues.
Qualifications :
You are a driven and motivated Sales Support extraordinaire who will relishes the opportunity to be involved in a fastpaced team environment you will also have:
- Previous Call Centre experience desired
- Excellent phone manner communication skills and computer literate
- AWS and Microsoft Dynamic experience desired
- Ability to multitask and navigate multiple systems simultaneously
- Someone who is punctual and reliable
- Previous contact centre and Zendesk experience (ideal but not essential)
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB HiFi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100 of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
