Communications and Outreach Manager
Communications and Outreach Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The position will identify opportunities to improve and expand the Departments communications and outreach efforts and is an advocate for the use of plain voice and accessible information datadriven decision making and using human centered design. This position is important for internal and external change management as the Department rolls out several highprofile projects. The position will help develop and implement effective strategies that align with the Departments goals and objectives. This position reports to the Director for Outreach and Taxpayer Assistance.
Essential Functions
Areas of responsibility include but may not be limited to:
- The Departments outreach efforts:
- Developing supporting and attending events to increase enrollment in tax and water assistance programs and increase compliance for all taxes
- Manage digital outreach efforts including
- Supervision of website content for the departments web portfolio www.phila/revenue www.phila/revenue/realestatetax/ and other website support as needed (Philadelphia Tax Center etc)
- Social media content supervision (LinkedIn YouTube Facebook & Twitter)
- Blog and video content creation
- Create and follow an editorial calendar to support the Departments goals
- Foster and develop relationships with stakeholders community leaders advocacy groups and elected officials.
- Support and attend public speaking opportunities to present Revenue as thought leaders in our industry.
- The Departments internal and external communications efforts
- Creating and improving print materials like flyers and guides
- Support the creation of white papers (in collaboration with the Policy and Research Teams)
- Support internal and external training efforts as needed
- Support change management communications for the Departments major initiatives
- Build and maintain strong relationships with local media outlets as well as pitching and seeking earned media coverage. (traditional media newspaper and television)
- Manage the Departments email campaigns and physical print letters / mailings as required
- Support and collaborate on the Departments EITC and CTC campaigns as necessary
- Guide the creation of letters forms and other materials created throughout the department to ensure consistency in tone and messaging and that they meet the readability and accessibility goals of the department.
- Manage some outreach and communication contracts
- Lead and supervise outreach and communications staff by providing guidance mentorship and support to Public Information Officer Public Relations Specialist Digital Content Editor Technical Writer.
Competencies Knowledge Skills and Abilities
- Detailoriented: Sees and manages assignments with precision and reliability so that content is clear accurate and consistent with standards. (Please note that inaccurate information on phila can negatively impact the lives of Philadelphia residents. This competency is absolutely essential.
- Organized: Manages large projects estimates timelines prioritizes and reworks a project approach based on unforeseen challenges. Works well under pressure and sets reasonable deadlines for self and content team.
- Excellent communicator: Able to clearly address a complex subject and break it down into crisp simple language. Bi or multilingual is highly preferred.
- Relationshipbuilder: Works comfortably with a variety of people and personalities and cultivates strong relationships to ensure collaboration and continued project support.
- Curious: Asks questions to better understand a problem takes interest in colleagues specializations and challenges receives and gives constructive feedback and learns new skills.
- Compassionate: Uses empathy for others experiences to create actionable solutions that address peoples real needs with integrity.
- Actionoriented: Sees opportunities navigates barriers and creates solutions that enhance deliverables processes and practices.
- Resilient: Has a sense of humor learns from mistakes and returns to work after experiencing a setback.
- Spy: Has the ingenuity to solve problems and deliver quality results even when working within constraints.
Strong attention to detail is mandatory
Ability to prepare clear and effective written communication
Ability to speak and translate into one or more languages is preferred
Ability to and enjoyment of public speaking
Knowledge of digital media/social media trends analytics and best practices
Ability to manage multiple projects and responsibilities
Strong editing proofreading layout and design skills
Professional printing/publishing knowledge and/or video content creation preferred
Skill in using communication software and tools
Ability to be selfmotivated with a positive and professional approach to management
Ability to work effectively under pressure in a changing environment
Ability to be creative and have initiative
Qualifications :
Bachelors Degree with experience in English Journalism Marketing Communications or related field
At least two years of fulltime professional experience in journalism and content strategy
The Department of Revenue is interested in hiring the best possible candidate for the job. A bachelors degree or equivalent experience is preferred; however we recognize that experience education and qualifications can be attained in a variety of ways and many skill sets are transferable. If you feel youre a good fit please dont hesitate to apply.
Additional Information :
TO APPLY: Interested candidates must submit a resume.
Salary Range: $8000 $95000
Discover the Perks of Being a City of Philadelphia Employee:
- Transportation: City employees get unlimited FREE public transportation all year long through SEPTAs Key Advantage program. Employees can ride on SEPTA buses subways trolleys and regional rail for their daily commute and more.
- Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
- We offer Comprehensive health coverage for employees and their eligible dependents.
- Our wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation sick leave and holidays
- Generous retirement savings options are available
- Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
- Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10 to 40 on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
For more information go to: Human Relations Website: http://www.phila/humanrelations/Pages/default.aspx
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
