Transplant Nurse Manager

POSITION SUMMARY

The Ambulatory Manager (Clinical) services reports to the Director Clinical Ambulatory Care Operations and is primarily responsible for managing a single department or multiple small departments providing ambulatory patient care services. Ensures staff provides high quality accessible cost effective care and patient focused services to members across the continuum which complies with local state federal and other accrediting bodies requirements. Develops and maintains clinical and nursing practice standards budgets and staff development. Manages the planning development implementation delivery and evaluation/improvement of quality outpatient/nursing services that add value and are integrated with nursing standards of practice service priorities and performance/outcome measures as well as with strategic business and organizational goals/objectives.  As a member of the leadership management team the manager will recommend implement and evaluate business plans/strategies for ambulatory care services. He/she will participate in hospital committees and interdepartmental activities to support the ongoing development of programs that promote health literacy and educational awareness to citizens in the community.

Principal Duties:

PRIMARY RESPONSIBILITIES

1.   Provides overall management and coordination of departmental operations in alignment with the University of Maryland Capital Region Health Medical Groups vision mission and goals including the establishment of organizationallyaligned performance goals timelines and outcome measures by working with practice managers administrative managers and ambulatory support staff.

2.   Manages the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost quality clinical and utilization standards and performance measures

3.   Ensures that services meet members physicians and internal clients needs in a changing and competitive health care market

4.   Manages coordinates service delivery and/or programs assigned to staff

5.   Works with the Director Clinical Ambulatory Operations to develop strategic/business plans to achieve integrated services across the continuum of care

6.   Manages and ensures continuous improvement of all clinical practices services and operations by designing and implementing systems processes and methods to evaluate and improve patient care across the continuum of care

7.   Ensures staff provide the highest quality of care and are in compliance w/ the Nurse Practice Act federal state and local requirements

8.   Collaborates w/physicians and other health care providers to establish implement maintain and evaluate and improve patient care and quality service standards to meet members and internal clients expectations

9.   Acts as a patient advocate resolving patient care issues

10. Designs and evaluates processes to improve systems and patient care results across the continuum of care

11. Determines the appropriate staff mix for department and develops processes to screen interview hire train and maintain the competency of all department staff

12.  Provides on going staff development

13. Develops implements and monitors departmental policies and procedures which support the organizations goals/business objectives and ensures they are met

14. Collaborates w/ Medical Director and other physicians in developing the level of patient services and the daytoday operations of the clinic/department

15. Manages and resolves human resource labor relations employee and department safety and risk management issues

16. Where appropriate represents University of Maryland Capital Region Health Medical Group at community and marketing events.

17. Collaborates with the Director of Ambulatory Operations to create and implement clinic policies and procedures to assure efficient patient flow and quality patient care.

18. Assures systems are in place to foster smooth flow of information scheduling registration referrals pre certifications etc

19. Plans and oversees space utilization reconfigurations and renovations.  Identifies potential shared resources between clinics.

20. Addresses and facilitates solutions on issues in the areas of information technology registration and billing housekeeping medical records pharmacy space and resource utilization etc.  Collaborates closely with multiple departments within the hospital (e.g. IT Patient Care Services and Patient Financial Services) to implement and coordinate ambulatory programs.

21. Responsible for effective fiscal management.  Participates in the development of annual budgets capital requests volume projections and revenue forecasting.

a.   Monitors and assures monthly financial performance to budget performs variance reporting/analysis approves purchasing requests and forecasts annual performance of revenue and expenses.

b.   Ensures current charge master maintained for the clinic.

c.   Coordinate and participate in the preparation of annual department budget based on department needs and hospital guidelines.

d.   Responsible for controlling expenditures for assigned departments.

e.   Manages overtime utilization within established parameters.

f.    Maintains accountability for all department equipment requests maintenance as needed and follows up on repairs.

g.   Maintains all required payroll records and assures all records are appropriately completed and submitted in a timely manner.

22. Responsible for patient safety and departmental performance improvement plans.

a.   Assists the Director of Clinical Ambulatory Operations with planning and developing a comprehensive patient safety and clinical quality performance improvement plan that includes the environment of care and day to day operations for University of Maryland Capital Region Healths Medical Group.

b.   Implements an effective ongoing performance improvement process to monitor evaluate and improve the quality of services delivered.

c.   Pursues opportunities to continuously improve patient care and resolve identified problems expeditiously.

Customer Service:

1.   Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.

2.   Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions such as How may I be of help to you using the customers name as soon as it is learned.

3.   Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4.   Keeps customers information confidential including public places such as elevators or the cafeteria.

5.   Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a handoff occurs and explain that the person will provide excellent service.

6.   Demonstrates commitment to excellent service recovery when a customers expectations have not been met.

Commitment to CoWorkers:

1.   Offers assistance to colleagues and other departments when needed.

2.   Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.

3.   Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4.   Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences.

5.   Provides coworkers with a status report for continuity of workflow when planning to be out of the office off the unit or away from the department

Communication Etiquette:

1.   Respectful courteous and professional in all forms of communication and follows facilitys service communication protocol in all interactions.

2.   Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3.   Does not text or use email during meetings (except for exigent or emergency situations).

4.   Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5.   Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate).  Asks permission before placing the caller on hold or using the speakerphone.  If caller is transferred gives the caller the extension number of the person he or she is being transferred to.  Offers further assistance to the caller upon completing the conversation.

6.   Maintains an appropriate voicemail message and when away from the office has an outofoffice email message that is brief current and includes name and department and offers the caller options if possible.

7.   Returns email and voicemail messages promptly but no later than within one business day 24 hours).

8.   Always mindful of voice and language in public.

Self Management:

1.   Reports to work appropriately groomed and in compliance with the Hospitals dress code.  Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2.   Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3.   Completes mandatory annual education and competency requirements.

4.   Follows University of Maryland Capital Region Health Medical Groups safety infection control and employee health standards.

5.   Demonstrates responsibility for personal growth development and professional knowledge and competency.

6.   Adhere to all University of Maryland Capital Region Healths department policies and procedures including Code of Conduct and professional behavior standards.  Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences.  Provides notification of absences lateness and vacation requests according to department guidelines.  Respects length of time for lunch and break times.

7.   Reviews signs and adheres to University of Maryland Capital Region Healths and/or departmentals confidentiality statement.

For Supervisory Positions Only:

This position supervises jobs that are:

• Service
• Admin. Support
• Technical
• Professional
• Supervisory

Supervisory responsibilities typically include:

• Evaluating Job Performance
• Disciplining/terminating
• Scheduling Work/Time Off
• Recommending Salary Actions
• Interviewing/Hiring
• Coaching/Mentoring
• Directing/Assigning/Reviewing Work
• Training/Developing
• Promoting

Qualifications :

POSITION REQUIREMENTS:

Licensure/Certification/Registration

Required:   Current Maryland license in good standing as a Registered Nurse.

Basic Life Support Health Care Provider (BLSHCP)          

Education/Knowledge

A Bachelors Degree in healthcare administration management or business administration is required with progressive management duties and graduation from an accredited school of nursing. Masters Degree is preferred.

If assigned to the Robotics Surgery group requires completion of Davinci Robotics training course. Requires good knowledge of:

1.   Nurse Practice Act and other local state and federal regulations;

2.   Ambulatory care practices/ operations/ issues; and

3.   Project management tools and practices

Applicable Experience

Experience (years):          Required: 5 7 Years                      Preferred:  7 or more

Experience (describe required and preferred):

 Five years of experience in ambulatory care nursing or other relevant clinical experience

 Three years of supervisory experience is required

 Clinical specialization in area of practice is highly preferred.

Technical/Clinical Skills

Microsoft Office Suite Skill Level

• Word: Basic                                                  
• Excel: Basic
• PowerPoint:  Basic                                         

Working knowledge of ICD9 (Medical Coding)

Basic knowledge and working experience with Medical Terminology

Communication Skills and Abilities 

1.   Demonstrated interpersonal skills and ability build teamwork and motivate staff.

2.   Excellent oral and written communication skills.

Select highest applicable level:  Advanced Skills  Represent Hospital/Company

Problem Solving/Analytical Skills and Abilities:

Advanced Mangement

Additional Information :

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: 
• Other Compensation (if applicable):

Review theUMMS Benefits Guide