Manager CRM Automation

This role is responsible for designing and developing CRM automation solutions as well as troubleshooting and managing the enhancement of marketing platforms that provides insights for Direct to Consumer and B2B valueadded services for the LAC region market.

If you are an avid problemsolver strong in analytics CRM tech savvy skillful storyteller and a passionate team player not afraid of challenges were looking for you to join the LAC Marketing Platforms team.

Essential Functions

• Design and develop solutions for data integration from various sources including data structuring for digital sources.

• Troubleshooting testing and validating platform/features performance of CRM platforms to generate insights and analyses to identify business opportunities and improve marketing initiative performance

• Support B2B / B2B2C integrations with our clients and partners

• Determine architectural requirements to support CRM automation needs

• Guarantee data quality for analytics through validation processes and best practices

• Handson skills in cleaning manipulating analyzing and visualizing large data sets using standard tools such as Hadoop Ecosystem PySpark Presto SQL etc.

• Utilize Visas technology capabilities and industry expertise to develop standardize and implement CRM strategies and solutions

• Engage and collaborate with Global Technology Visa Data Science community Global & Regional Marketing Analytics to leverage the breadth and depth of Visas resources

• Document all projects developed including clear and efficient coding and write other documentation as needed

• Continuously research industry best practices and approaches to develop improve and innovate Visa CRM practices

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 5 years of relevant industry experience in CRM in a leading commercial brand or technology company (experience in retail/financial services/digital payments is preferred)
• Expertise on CRM architecture automation for B2B and B2C
• Outstanding presentation and storytelling skills to various audience levels and ability to translate business to tech requirements
• Project managing and troubleshooting with technology teams
• Fluent in English Spanish is a plus

Preferred Qualifications

• 912 years of work experience with a Bachelors Degree
• Experience on Agile methodology
• Experience using tools such as Hadoop Ecosystem Apache Spark Hive through scripting in Python SQL etc.
• Experience on developing dataoriented analysis according to business needs
• Knowledge of visualization tools such as Tableau or PowerBI
• Team player selfmotivated results oriented and able to handle numerous projects concurrently
• Experimental mindset marketing technology and digitally curious

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime