ITAM Consultant - Ostrava
ITAM Consultant - Ostrava
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ITAM ServiceNow Consultant is responsible for designing implementing and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs configuring ServiceNow modules and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.
Your main responsibilities are:
Requirements Gathering and Analysis:
- Conduct client workshops and interviews to gather and analyze ITAM requirements.
- Translate business needs into technical specifications and functional designs.
- Document current and future state processes related to asset management
ServiceNow Configuration and Implementation:
- Implement and configure ServiceNow ITAM modules (Hardware Asset Management Software Asset Management etc. to meet client requirements.
- Configure discovery tools and integrations (Discovery ServiceWatch Service Graph Connector etc. to accurately populate the Configuration Management Database (CMDB).
Data Management and CMDB Maintenance:
- Ensure data integrity and accuracy within the CMDB.
- Develop and implement data cleansing and normalization strategies.
- Establish and maintain asset lifecycle processes.
Testing and Deployment:
- Conduct thorough testing of ServiceNow configurations and customizations.
- Develop and execute test plans and test cases.
Training and Documentation:
- Develop and deliver training materials and workshops for endusers and administrators.
- Create and maintain comprehensive documentation including process flows configuration guides and user manuals.
Client Communication and Relationship Management:
- Maintain effective communication with clients throughout the project lifecycle.
- Provide regular status updates and address client concerns.
- Build and maintain strong client relationships.
Continuous Improvement:
- Stay uptodate with the latest ServiceNow features and ITAM best practices.
- Identify opportunities for process improvement and optimization.
- Contribute to the development of internal knowledge base and best practice documentation.
Qualifications :
Required Skills and Qualifications:
- Proven experience with implementation of ITAM applications (Hardware Asset Management or Software Asset Management etc.
- Strong understanding of ITAM processes and best practices
- Excellent analytical and problemsolving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- English is a must
- Experience with scripting (JavaScript etc.
Preferred Qualifications:
- ITIL certification
- Experience in a consulting environment
- Experience with ServiceNow
- Certifications (one of the following: CITAM CHAMP CSAM ISO/IEC 19770
Additional Information :
What will you get apart from the salary
Benefits
- 5 weeks of vacation per year 1 week extra)
- 4 My days per year
- Hybrid office
- Flexible working hours
- Career management training and certifications in the best breed of technologies focused on technical skills (ServiceNow Google) Project Management methodology etc.
- Meal allowance up to 28.000 CZK/year 12390 K/day)
- Cafeteria (including the option of MultiSport card)
- Phone tariff (Unlimited calls texts messages within the EU 20GB of Internet)
- Udemy for Business account
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover we offer:
- Foreign business trips
- Above standard working equipment
- Company Mobile Phone (selection from Android/iPhone)
- Company Laptop (Windows/macOS)
- Coffee tea snacks and breakfasts in the office
- Company events and teambuildings
- Gifts for work anniversaries promotion wedding or childbirth
- Friendly and open culture
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
