Manager Program Delivery Knowledge Management

Visa understands that operating a successful company includes driving business growth strong shareholder returns and financial inclusion benefiting global economies. We strive to make a positive and transformative impact on the world based on the belief that we can do well and do good. The Social Impact & Sustainability (SI&S) team executes on this belief every day connecting our shared humanity shared planet and shared communities within and outside of Visa. We strive to place Visa at the forefront of powering the future of commerce for everyone through inclusive financial products sustainable solutions and corporate citizenship. Our team focuses on leveraging Visas assets business model and global scale to drive business growth and equitable sustainable economic growth with a focus on communities at risk of being left behind. We focus on building purposedriven partnerships that have societal and business benefit aimed at three key outcomes:

• Support the financial success of small and micro businesses (SMBs) women and underserved communities to expand economic prosperity for individuals and households
• Drive sustainable commerce and support the transition to a lowcarbon global economy
• Ensure Visa acts as a responsible corporate citizen in the countries in which we operate and do business

The Manager Program Delivery & Knowledge Management is part of the global Social Impact & Sustainability team reporting into the Director Program Delivery & Knowledge Management. This is a dynamic cross functional role that will collaborate with internal and external partners to tell meaningful stories about the ways in which Visa together with our partners lives out our mission of uplifting everyone everywhere. In addition to driving content strategy a key aspect of this role is to manage and create new pathways for improved crossfunctional knowledge sharing particularly around regional connectivity. The ideal candidate has experience in both social impact storytelling and knowledge management with strong creative writing and strategic thinking skills.

Essential Functions:

• Partner internally and externally with relevant stakeholders to source curate and produce social impact stories that engage and inspire target audiences
• Craft and curate highquality written pieces for select stories including case studies blog posts and other storytelling formats
• Effectively lead interactions with a range of clients to ensure their needs and expectations are met in impact storytelling assets
• Manage update and elevate Visas internal social impact knowledge management platform ensuring its information architecture is optimized for usability
• Develop content strategies and coordinate crossregional collaboration for key Social Impact & Sustainability programs and campaigns
• Develop and improve channels and tools that enable better knowledge sharing across the Social Impact & Sustainability team
• Identify opportunities to improve connectivity between regional and global Social Impact & Sustainability teams
• Create processes for maintaining uptodate knowledge sources for crossfunctional use
• Uncover opportunities to integrate social impact narratives into other functional strategies and storytelling opportunities
• Oversee and manage the budget for social impact content projects
• Measure and optimize the impact of social impact storytelling initiatives

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
58 years professional experience experience in social impact sustainability marketing communications public relations or a related field a plus
Experience working in financial inclusion financial education small business empowerment or sustainability preferred
Skilled in creative production and social impact storytelling
Excellent written and verbal communication skills with the ability to distill complex information into clear and compelling narratives
Exceptional professional writing and visual design skills with a strong portfolio of work
Proven track record in client and relationship management
Strong project management skills with attention to detail
Understanding of information architecture and knowledge management
A team player and collaborator able to work well with diverse global stakeholders in a matrixed environment ranging from junior to executive level
Experience working on a global team with regional counterparts
Advanced level of Excel Word Outlook and PowerPoint required; Knowledge of Sharepoint a plus
Exceptional personal accountability and the highest of ethical standards
Growth mindset with a commitment to curiosity and learning

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112500 to 191800 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime