Desktop support engineer L2 GE
Desktop support engineer L2 GE
Posted on :
12-03-2025
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1 Vacancy
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Job Description
- Provide first and secondlevel technical support for desktop environments resolving hardware software and application issues both locally and remotely.
- Troubleshoot and document steps performed to resolve challenges in a ticketing system.
- Collaborate with thirdparty vendors to address complex AV issues.
- Install upgrade support and troubleshoot operating systems (Windows XP/7/8.1/10 Microsoft Office 365 Cisco Jabber and other authorized applications.
- Support Mac users with basic troubleshooting of macOS systems.
- Perform preventative maintenance and remedial repairs on desktops laptops printers and authorized peripherals.
- Diagnose and resolve network connectivity issues using diagnostic tools.
- Manage mobile devices (iOS/Android) and enterprise encryption solutions.
- Apply fault analysis to customer operating systems and platforms while ensuring SLA compliance.
- Mentor Band 1 technicians and assist Band 3 engineers in resolving tickets.
- Adapt to a projectbased environment requiring teamwork and flexibility.
Requirements
Educational Qualifications: Bachelor s degree in Computer Science or a related field (or equivalent experience).
Certifications: CompTIA A Microsoft Certified Professional (MCP) or higher certifications preferred.
Experience: Minimum of 18 months of IT experience with Windows 7 10 Active Directory (including GPOs) MS Office 365 PC hardware troubleshooting enterprise antivirus solutions helpdesk ticketing systems and mobile device management.
Technical Skills:
Proficiency in desktop support for Windows environments and basic knowledge of macOS.
Familiarity with networking concepts servers audio/visual equipment smart devices and telecoms.
Expertise in enterprise encryption solutions and Active Directory management.
Behavioral Skills:
Strong analytical troubleshooting and problemsolving abilities.
Ability to multitask effectively while meeting SLAs in a fastpaced environment.
Excellent communication skills with a focus on customer service and relationshipbuilding.
Adaptability to work offhours or weekends for projects or emergency support.
Benefits
Be part of a dynamic work environment that values teamwork and innovation.
Gain opportunities for professional growth through handson technical challenges.
Contribute to creating a stable computing environment while delivering excellent customer service.
Collaborate with skilled professionals to enhance IT operations across shifts.
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Education
Bachelors
Employment Type
Full Time
Key Skills
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