Customer Solutions Coordinator - Casual
Customer Solutions Coordinator - Casual
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Job Description
Our Customer Solutions team delivers a positive multichannel customer experience through the effective fulfilment of orders and resolution of customer queries.
The role will allow you to grow and will keep you engaged.
If you love providing customers with a great experience and can enjoy solving problems this is for you!
Responsibilities:
- Ensure the efficient delivery of customer orders and effective resolution of issues
- Provide customers with timely responses to digital social chat and telephonebased requests and effective resolution of complaints
- Manage third party sales and payment channel enquiries and facilitate the resolution of issues
- Identify and escalate any website defects to trigger corrections and reduce reputational risk or financial loss
- Escalate issues in line with established processes and provide information and input for business investigations as required
- Work closely with stores and other teams to facilitate resolution of issues as required
Qualifications :
- Must be able to work on a rotating roster (public holidays and weekend work will be required)
- Proven customer service skills and Customer Service experience
- Ability to multitask and follow process
- Excellent time management skills
- Ability to work well within a team environment
- Accuracy and attention to detail
- Intermediate computer and numerical skills required
- The ability to work in a fastpaced team environment
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB HiFi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100 of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
